Privacy policy

Last updated: June 4, 2026

At District Design, protecting your privacy is a priority. This Privacy Policy describes how we collect, use and disclose your personal information when you access our services, make a purchase or communicate with us. We never sell your personal information to third parties, without exception.

District Design operates this store powered by Shopify, which allows us to provide you with a personalized shopping experience. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing and disclosure of your personal information.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

 

 

Personal Information We Collect

When we use the term "personal information," we refer to information that identifies you or can reasonably be linked to you. Information that has been anonymized or made non-identifiable is not included.

We may collect the following categories of personal information, depending on how you interact with our services:

  • Contact information: name, address, billing address, shipping address, phone number and email address.

  • Transaction information: items browsed, added to cart, purchased, returned or exchanged, as well as your order history.

  • Account information: username, password, preferences and settings.

  • Communications with us: the content of your exchanges with our customer service team.

  • Device information: browser, network connection, IP address and other technical identifiers.

  • Usage information: how you access and interact with our services.

A note on payments: District Design does not have access to your credit card numbers or raw banking information. This data is processed directly and securely by Shopify Payments. For more details, see Shopify Payments' security policies.

 

 

Sources of Personal Information

We collect your personal information from the following sources:

  • Directly from you: when you create an account, make a purchase, book an appointment, submit a contact request or engage with our services in any other way.

  • Automatically: from your device when you use our site, via cookies and similar technologies (see the Cookies section below).

  • From our service providers: including Shopify, which collects certain data on our behalf to allow us to provide our services.

  • From partners or other third parties, within the limits described in this policy.

 

 

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing and improving our services: processing your orders, managing shipments and returns, managing your account, recommending relevant products and personalizing your shopping experience.

  • Marketing communications: sending you special offers, promotions and new arrivals by email or SMS, according to your preferences. You may unsubscribe at any time.

  • Security and fraud prevention: authenticating your account, detecting and preventing fraudulent or malicious activity.

  • Customer service: answering your questions and following up on your orders.

  • Legal obligations: complying with applicable laws, responding to legal proceedings or requests from competent authorities.

 

 

Cookies and Similar Technologies

Our site uses cookies and similar technologies to improve your browsing experience and personalize our services.

What Are Cookies

Cookies are small text files stored on your device when you visit our site. They allow us to remember your preferences, ensure the shopping cart functions properly and analyze how our site is used.

Types of Cookies We Use

  • Essential cookies: required for the site to function (shopping cart, account login, transaction security). These cookies cannot be disabled.

  • Analytical cookies: help us understand how visitors use our site so we can improve it.

  • Marketing cookies: used to show you relevant advertisements, including based on products you have browsed on our site or other sites.

Abandoned Carts

Our site uses cookies to track items you place in your cart, including when you leave the site without completing your purchase. This information may be used to send you a reminder by SMS or email if you have given us your consent to do so.

Managing Cookies

You can manage your cookie preferences directly in your browser settings. Please note that disabling certain cookies may affect how our site functions.

 

 

SMS Communications

If you have consented to receive text messages from us, we may send you order alerts, abandoned cart reminders or promotional offers by SMS.

  • Message frequency varies.

  • Your consent is not a condition of purchase.

  • To unsubscribe, text STOP to +1 877 834-2683 at any time.

  • For help, text HELP to the same number or email us at info@districtdesign.ca.

Standard message and data rates from your wireless carrier may apply.

 

 

How We Disclose Your Personal Information

We may share your personal information with third parties only in the following circumstances:

  • Shopify and our service providers (payment processing, shipping, analytics, customer service, cloud storage) to allow us to provide our services.

  • Marketing partners, to show you personalized online advertisements based on your activity on our site and other sites. Depending on your place of residence, you may have the right to opt out of this sharing.

  • When you expressly authorize it, for example to have products shipped to you or through social media integrations.

  • For legal obligations: in response to court orders, search warrants or legally binding requests from competent authorities.

  • In the context of a commercial transaction such as a merger or acquisition, in compliance with applicable laws.

We never sell your personal information to third parties for commercial purposes.

 

 

Our Relationship with Shopify

Our services are hosted by Shopify, which collects and processes certain personal information in order to provide and improve our services. Information you submit may be transmitted to Shopify and to third parties located in countries other than your own.

For more information about Shopify's privacy practices and your rights, please consult Shopify's Consumer Privacy Policy or Shopify's Privacy Portal.

 

 

Third-Party Websites and Links

Our site may contain links to external websites that we do not control. We recommend reviewing their privacy policies before providing them with your personal information. We are not responsible for the privacy practices of these sites.

 

 

Children's Data

Our services are not intended for minors. We do not knowingly collect personal information from anyone who has not reached the age of majority. If you are the parent or guardian of a child who has provided us with their information, please contact us to request its deletion.

 

 

Security and Retention

We implement reasonable security measures to protect your personal information against unauthorized access, loss or disclosure. However, no security measure is foolproof, and we cannot guarantee absolute security.

How long we retain your information depends on the nature of the data and the purpose for which it was collected: managing your account, fulfilling orders, complying with legal obligations or resolving disputes.

 

 

Your Rights

Depending on your place of residence, you may have some or all of the following rights regarding your personal information:

  • Right of access: request to view the personal information we hold about you.

  • Right of rectification: request the correction of inaccurate information.

  • Right to erasure: request the deletion of your personal information.

  • Right to portability: request to receive your information in a structured format or to have it transferred to a third party, in certain circumstances.

  • Managing communications: unsubscribe from promotional emails at any time via the unsubscribe link included in each message. We may still send you non-promotional communications related to your account or your orders.

To exercise your rights, please contact us using the information below. We may need to verify your identity before processing your request. We will respond within the timeframes required by applicable law.

 

 

Complaints

If you wish to file a complaint about how we handle your personal information, please contact us. Depending on your place of residence, you may also have the right to file a complaint with the relevant data protection authority, including the Commission d'accès à l'information du Québec (CAI) for Quebec residents.

 

 

International Transfers

Your personal information may be transferred, stored and processed outside Quebec or Canada, including in the United States where Shopify's servers are located. These transfers are carried out in accordance with recognized protection mechanisms under applicable laws.

 

 

Changes to This Policy

We may update this Privacy Policy at any time to reflect changes in our practices or for legal or regulatory reasons. The "Last updated" date at the top of this page will be revised accordingly.

 

 

Contact Us

For any questions about this policy or to exercise your rights:

District Design 215 Saint-Charles Street W, Longueuil, QC J4H 1E1 Email: info@districtdesign.ca Phone: 450-396-9476