Internet sales policies

We welcome you to District Design and thank you for taking the time to review our online sales policies.

Let us first introduce ourselves to you...

District Design is a paint and decorating business founded in 2016, located in Old Longueuil, near Montreal, Quebec. Our business philosophy is based on integrity, professionalism, and the quality of our service and products. We want your shopping experience through this online store to be user-friendly and enjoyable, just as if you were physically present at our Longueuil location. We cordially invite you to contact us with any questions. Beyond this online store, a real, live team of dedicated individuals is ready to assist you.

Because we need some guidelines…

By accessing the online store By visiting www.districtdesign.ca and making purchases there, you acknowledge that you have read and agree to our online sales policies.

Area served:

To date, the territory we serve is limited to Canada.

However, since we are inclusive by nature, we will be happy to sell you products even if you live outside our service area, provided you arrange and pay for your own shipping. In this case, please contact us.

Payment method :

Products ordered on the online store's website www.districtdesign.ca must be paid according to the following options:

  • Payment with a Visa credit card;
  • Payment with a MasterCard credit card;
  • Payment with an American Express credit card;
  • Payment with a Discover credit card;
  • Payment with a Diners Club credit card;
  • Payment using the ShopPay system;
  • Payment with Apple Pay;
  • Payment with Google Pay;
  • Payment with an Interac card.


Product availability / out of stock:

We strive to maintain an impressive inventory of merchandise to fulfill all orders. However, in rare and exceptional cases, some items may be out of stock. In such an event, you will be notified by email of the situation, estimated additional delays, and/or alternative solutions. We will do everything in our power to fulfill your order as quickly as possible.

Delivery costs:

Delivery service is available across Canada only.

Province of Quebec, Ontario, Manitoba, Saskatchewan, Alberta and British Columbia:

Delivery charges for all goods sold by the online store www.districtdesign.ca Shipping costs are $15.00 for orders under $150 before taxes. For purchases over $150, shipping is free.

The Maritime provinces, New Brunswick, Prince Edward Island and Nova Scotia:

Delivery charges for all goods sold by the online store www.districtdesign.ca offers shipping for $35.97 on orders under $350 before taxes. For purchases over $350, shipping is free*.

*Exclusions: Shipping costs for orders between 15kg and 30kg are $59.97. For orders over 30kg, a representative will contact you regarding shipping costs (minimum charge of $79.97).

The northern territories, Nunavut, Newfoundland and Labrador, Northwest Territories and Yukon:

Shipping costs for all goods sold through the online store www.districtdesign.ca are calculated based on the delivery address and must be confirmed by an in-store advisor. Any amount displayed online is subject to change depending on the delivery situation and the carriers.

Free delivery

Standard parcel delivery is free for online orders at www.districtdesign.ca, subject to a minimum purchase amount in dollars, depending on the delivery province. Free delivery includes ground shipping only.

Exclusions

1. Free delivery excludes delivery via Canada Post's Omnibus service in very remote areas. 2. Certain large or bulky products cannot be shipped by parcel. These products are clearly indicated on the product page with the note: "In-store pickup & delivery by our truck (if available) only."


Delivery methods:

We reserve the right to choose the carrier based on logistical constraints in order to find the solution. the most effective And the safest for your property. The various resources we regularly use:

  • Our truck is for local deliveries (Greater Montreal area).
  • Canada Post, for smaller packages
  • GLS CANADA (formerly Dicom Express) handles the majority of paint shipments.
  • FedEx, for shipments to the Prairies and British Columbia
  • On pallets, for large orders

This list is not exhaustive or limiting since we have agreements with several freight transport companies.

Order tracking and monitoring:

We will send you an email confirming that your order has been shipped, including the name of the carrier and the tracking number so you can see where your package is.

Signature upon receipt:

Most of our shipments contain valuable items, so our carrier requires a signature upon delivery. If you anticipate being unable to sign for your package, you can have the item sent to an address where a trusted person can receive it for you. Once your order has been shipped, we are no longer able to change the shipping address.


Preparation and delivery times:

Our goal is to get your order to you as quickly as possible. However, we reserve a reasonable period of 1 to 3 business days to prepare your order. For delivery, normal times are usually 1 to 5 business days in Quebec, depending on the shipping method chosen. In 90% of cases, the orders we ship are delivered within an average of 2 to 5 working days from the moment the order was submitted to the online store.

 

Climatic conditions – Risk of freezing/thawing (sensitive products)

Some products sold by District Design (e.g., paints, stains, primers, coatings, adhesives, and other liquids) may be sensitive to freezing/thawing . During cold weather, a package may be exposed to low temperatures during transport (sorting centers, loading docks, delivery vehicles, waiting times, etc.). District Design cannot guarantee the temperature to which a package will be exposed during transit.

1) Prevention measures
During cold periods, District Design may apply, depending on the product and destination, measures to reduce the risk (e.g. additional packaging, choice of carrier, shipping at the beginning of the week, signature requirement where available).

2) Receiving the package – customer responsibility
The customer must ensure that someone is available to receive the package to prevent it from being left outside . If the customer provides delivery instructions allowing for a deposit (e.g., balcony, mailbox, entrance) or if it is impossible to obtain a hand-delivered receipt, the customer acknowledges that this increases the risks (including freezing/thawing) and that District Design may not be held liable for any consequences related to this delivery method.

3) Procedure in case of suspected freezing/thawing
If the package or products appear to have been exposed to cold (very cold package, partially frozen product, abnormal texture):

  • Do not use the product immediately.

  • Allow containers to come to room temperature for 24 hours before opening, mixing or applying.

  • Notify District Design within 3 days of receipt and provide: photos of the package and products, invoice number and description of the problem.
    District Design will analyze the situation and determine the applicable solution as appropriate (e.g., claim with the carrier, replacement, other solution).

4) Remote regions and special situations
For deliveries to remote areas (where delivery times may be longer) or when the customer chooses and pays for their own carrier, the customer acknowledges that the risks associated with transport conditions (including freezing/thawing) may be higher. In the case of a carrier chosen by the customer, responsibility for transport conditions rests with the customer from the moment the order is handed over to the selected carrier.

 

Procedure upon receipt of your order:

During cold periods, bring the products inside as soon as they are received and let them come to room temperature before use.

The carrier is responsible for delivering your order to you in full and undamaged.

You are responsible for counting the number of boxes received and visually inspecting your packages BEFORE signing the carrier's delivery slip. If the merchandise appears to have been damaged in transit, please take the time to open your packages BEFORE signing. When you sign for delivery, you acknowledge that the merchandise is in good condition. However, if you sign without checking the condition of the package and it is subsequently found to be damaged, it will be difficult to prove that you were not responsible for the damage, and the carrier will likely refuse to acknowledge liability.


If the goods were damaged in transit :

  1. DO NOT SIGN the delivery note and refuse the package;
  2. Take a photo of the damaged package;
  3. Please send us the photo by email to info@districtdesign.ca with your contact details, the invoice number within a maximum of 3 days following receipt of the order .

We will then make arrangements with the carrier to send you the ordered products again (and in better condition).

If the order is incomplete :

  1. YOU CAN SIGN the transport document and ACCEPT the package(s);
  2. Take photos of the package(s) received, showing the shipping labels on the boxes and ideally the contents of each so that we can quickly identify what is missing;
  3. Please send us the photos by email to the address info@districtdesign.ca with your contact details, the invoice number within a maximum of 3 days following receipt of the order .

We will then contact the carrier to find out what is happening with the missing package(s) and ask them to resolve the situation. If they are unable to locate the package within a reasonable timeframe, we will take action to ship the missing item(s).

 

Last updated: February 8, 2023

Returnable products

Non-personalised (non-tinted) products and accessories are returnable for exchange or refund within 30 days from the date of purchase.

You will find the information on the product page in the Additional Information section: Refund Policy.

Non-returnable products

Please note that colored and/or custom-tinted paint or dye containers (custom color) as well as opened or partially used products are not returnable, exchangeable or refundable.

Special order products (ordered specifically for a customer or in special quantities for a customer) are not returnable, exchangeable or refundable.

You will find the information on the product page in the Additional Information section: Refund policy .


Back to store

By returning products directly to the store, you avoid return shipping costs. Products eligible for returns, exchanges, and refunds must be returned to us within 30 days of the purchase date.

Products to be returned must reach us at District Design At 215 Rue Saint-Charles O, Longueuil, QC J4H 1E1 Monday to Saturday between 8:00 and 17:00.

The merchandise will be refunded upon arrival at District Design in perfect condition for resale.

Return via delivery

Return and exchange shipping costs are the responsibility of the customer. Products eligible for returns, exchanges, and refunds must be returned to us within 30 days of the purchase date.

Products to be returned must reach us at District Design At 215 Rue Saint-Charles O, Longueuil, QC J4H 1E1 from Monday to Saturday between 8:00 and 17:00.

If you are sending the goods via a transport company, pack them carefully and request insurance to protect them. Indeed, if the goods never arrive at your destination... District Design or if it arrives damaged, we will not be able to reimburse you.

The merchandise will be refunded upon arrival at District Design in perfect condition for resale.


Return shipping costs

Some products have a return fee. Return fees are indicated on the product page in the Additional Information section: Returns & Exchanges.

Product categories that have a return fee:

  • Wallpapers and murals have a 25% return fee.

Non-refundable fees:

The initial delivery charges will not be refunded if a customer changes their mind and returns their order.

The delivery costs will be borne by District Design only if there is an error on our part or if a product turns out to be defective.

 

Color accuracy:

Since colors can be difficult to render accurately on a computer screen, we encourage you to test the color on a small area to ensure it meets your expectations. If the color is not what you wanted, we will gladly adjust it, provided you can show us the exact color you prefer. It is, in fact, less expensive to return your containers for modification than to have to redo the entire process!

In the more specific case of wood stains and finishing oils, the resulting shades can vary depending on the type of wood—even from one batch to another of the same species. The final color is always influenced by the wood grain, texture, porosity, as well as the method of wood preparation and stain application. Always test beforehand on a small area and allow it to dry to ensure the desired color is achieved. Therefore, District Design disclaims all responsibility if the color, once applied, is not suitable.

Several products are available in small sizes (such as 50ml samples). We highly recommend ordering one to confirm the color before placing your full order.

District Design privileges:

When products are advertised on its website www.districtdesign.ca and on the online store, District Design cannot guarantee that they will be available at the time of purchase or in the future.

District Design reserves the right to:

  • Update your site's data www.districtdesign.ca and that of its online store at any time, without warning and without involving you or any other person;
  • Update or modify the products and services available online, prices and fees, various promotions at any time, without notice and without involving you or any other person;
  • To refuse, modify or delete any order, whether already accepted or not, for any reason whatsoever  District Design valid judge;
  • Set a maximum quantity of products and services intended for sale.

Responsibility :

The responsibility of  District Design is limited to the amount paid for the purchase of products through the online store www.districtdesign.ca and product replacement. Labor costs cannot be claimed or charged to the account of District Design .

Notwithstanding the foregoing, we acknowledge that the customer benefits from all rights provided by all applicable laws and regulations in Quebec. It is understood that the customer must also fulfill the obligations set forth in the same laws and regulations. The relationship between the parties is governed by the laws of the Province of Quebec. Any dispute relating to sales and credits, or any breach of the terms and conditions of sale applicable to the purchase of products through the online store of  District Design will fall under the jurisdiction of the courts of the province of Quebec, district of Longueuil.

Last updated: February 19, 2026